There is a significant degree of accountability up the ladder that is sometimes missed, ignore it at your peril. For example, an employee brings forward a request, anticipating a response from their superior, and the superior with the best intentions of replying becomes temporarily distracted and then ultimately forgets to get back to the employee. We run into distractions all the time: we wear more hats, we do more with less, we need to increase productivity and it’s only going to become more challenging. As a superior don’t you expect accountability from your employees who are also under the same level of distractions?
Don’t be afraid to ask your employees to hold you accountable, when accountability goes both ways, you get results.