Gerry O. Cadorath, author of the book Turn Can't Into Next was recently asked to appear on the Leading Change podcast with Adam Christie. During the candid interview, a wide array of questions were posed to Gerry revealing insight into the history of Cadorath, and further depth into the Leadership Lessons presented within the
We recognize our loyal customers the same way we recognize our loyal employees. That just makes sense…after all, loyalty should be recognized so customers feel valued and want to come back again and again. In addition, loyal customers who feel valued are more likely to say good things about your business, send you referrals
Is cross selling an option for growing your business? When it comes to generating new business, marketing is great for setting the scene and for educating your preferred clients. No matter the market you serve the question remains - how can you serve them even better? Who else in your industry has a similar,
What is your immediate reaction when receiving a call from someone who is obviously working off of a script on the other end? When they jump right into it as soon as you say Hello without allowing you a word in otherwise? Do you wait patiently until the person has finished speaking before you
The only guarantee for Company Success is to ensure Customer Success. To that end, it is not unusual for a client to call us in a panic telling us they have a specific need. We listen and explore the ‘story behind the story’ by asking many questions to broaden our understanding. Instead of jumping
