Customer Driven

Interview with Gerry O. Cadorath – Author of the Book

Gerry O. Cadorath, author of the book Turn Can't Into Next was recently asked to appear on the Leading Change podcast with Adam Christie. During the candid interview, a wide array of questions were posed to Gerry revealing insight into the history of Cadorath, and further depth into the Leadership Lessons presented within the

Turn Loyal Customers into Raving Fans

We recognize our loyal customers the same way we recognize our loyal employees. That just makes sense…after all, loyalty should be recognized so customers feel valued and want to come back again and again. In addition, loyal customers who feel valued are more likely to say good things about your business, send you referrals

2021-05-06T18:35:43+00:00Categories: Customer Driven|

Asking Questions Leads to Better Solutions

The only guarantee for Company Success is to ensure Customer Success. To that end, it is not unusual for a client to call us in a panic telling us they have a specific need. We listen and explore the ‘story behind the story’ by asking many questions to broaden our understanding. Instead of jumping

2021-05-06T18:34:15+00:00Categories: Customer Driven|